Highly motivated, driven, and knowledge-seeking individual with proven experience in Technical Support, Cloud Computing, and Infrastructure. I enjoy generating new ideas and devising feasible solutions to broadly relevant problems.
A proactive and resourceful individual specializing in Technical Support, Cloud Computing, and Infrastructure technologies.
Driving technical excellence and innovation in cloud and infrastructure environments.
As a VCP Certified L3 partner support engineer, I provide critical support for customers utilizing hyperscale ESXi, vCenter, and SDDC solutions. I leverage internal technical expertise, including peers, knowledge bases, and community forums, to deliver effective solutions to complex customer issues. My role involves participating in technical communications to share best practices, administering, implementing & maintaining vSphere Client, ESXi, vCenter, HA, DRS, & vMotion infrastructure, and collaborating with senior engineers to troubleshoot intricate environments. I am also responsible for driving global escalations to resolution and generating comprehensive Root Cause Analysis reports.
Provided L3 partner support for customers utilizing hyperscale ESXi, vCenter, and SDDC environments, ensuring high availability and optimal performance. Demonstrated comprehensive technical expertise to diagnose and resolve complex customer issues efficiently. Actively contributed to the technical support team by sharing best practices and staying current with new technologies. Administered, implemented, and maintained critical infrastructure components, including vSphere Client, ESXi, vCenter, HA, DRS, and vMotion. Collaborated closely with senior engineers to troubleshoot intricate technical challenges, review logs, and develop detailed action plans, while effectively managing and resolving global escalations and producing Root Cause Analysis reports.
Managed and led a team of engineers in implementing Azure environments, including configuration, troubleshooting of Azure Compute instances, Azure Backup, Azure Storage Monitor, snapshots, Azure Storage, VNet, Load Balancers, RBAC, Azure compute resources, and performance tuning. Led cross-functional teams in the design, deployment, and maintenance of cloud solutions, focusing on high availability, performance, and scalability. Developed, maintained, and tracked project timelines and budgets using various tools and methodologies.
Supported a large international company operating a global Autonomous System network, leveraging MySQL, VMware, Linux, and Windows custom-built PCI compliant environments. Performed alignment of systems, activities, processes, procedures, and organization with ITIL requirements. Participated in the maintenance of the service catalog.
Performed hands-on server/network/storage hardware assembly, installation, testing, and integrations. Conducted hardware troubleshooting and stress testing of systems and components. Built, debugged, tested, repaired, and upgraded computer prototypes (computers, servers, peripherals, programs, and software/firmware). Performed BIOS and Flash ROM updates on servers and systems, and installed application software. Produced detailed test and failure analysis reports. Facilitated team alignment across functional areas to achieve goals and built knowledgebase articles for various end-user computing products for internal reference.
Diagnosed and repaired electrical systems and heads-up displays within vehicles using specialty tools. Maintained an active fleet of diesel trucks for various operations. Serviced and performed troubleshooting procedures on material handling equipment systems, subsystems, and components using test equipment. Received honorable discharge and awards.
Supported the operational needs of a 24x7 global command center. Performed scheduled and unscheduled system shutdown and startup (IPL), as well as environmental verification. Executed and verified system configuration changes.
Fulfilled special vendor requests in accordance with their respective SLAs, including Citrix Rack and stack any networking equipment for vendors and in-house. Supported the firm's network in generating revenue for Merchant Services. Oversaw and controlled latency, bandwidth utilization, and WAN conditions. Troubleshooted issues regarding merchant network infrastructure and merchant connectivity. Provided 3rd-level technical support for operational problems and systems administration support for Unix systems, including server and workstation upgrades, backup and disaster recovery monitoring, user account setup, and security administration. Performed regular system backups and recovery procedures, closely following SOPs to ensure system security. Supported new data center build-outs and oversaw the integrity of the physical layer infrastructure. Rack and stacked all equipment (servers, firewalls, switches etc.), handled cabling, and documented all physical network connectivity in accordance with bank guidelines. Documented network paths for cable connections and supported hardware lifecycle events including installation and decommission of hardware, server record management, and iLO, IDRAC & console configuration and assignment. Monitored trouble ticket queues and quickly resolved onsite and remote technical issues.
Demonstrating a commitment to ongoing professional development and expertise.
Expertise in vSphere infrastructure deployment, management, and troubleshooting.
View CredentialProficient in using VMware Skyline Advisor Pro for proactive issue resolution.
View CredentialValidated skills in deploying, administering, and evolving vSphere infrastructure.
View CredentialValidated skills in server hardware, software, and networking.
Demonstrated reliability and trustworthiness in handling classified information.
Fundamental networking skills required for entry-level support positions.
Core skills in networking, including security, cloud, and wireless technologies.
I'm always open to discussing new opportunities and innovative ideas.
I'm passionate about developing and promoting technologies that benefit the way we interact with networks in a more efficient and secure manner. Feel free to reach out through the contact form or connect with me directly through my LinkedIn profile.
I typically respond to all inquiries within 24-48 hours.